FAQ's
Frequently Asked Questions (FAQ)
Q. Where do you ship from?
A. All orders are shipped from our UK-based warehouse. We use Royal Mail Tracked 24 or other reliable carriers to ensure fast and secure delivery.
Q. How long will it take for my order to arrive?
A. Orders are typically delivered within 1–3 business days across the UK. Orders placed before 1pm are usually dispatched the same day.
Q. Do you offer international shipping?
A. At the moment, we only ship within the United Kingdom.
Q. How much does shipping cost?
A. We offer FREE UK shipping on all orders. No minimum spend required.
Q. Will I receive a tracking number?
A. Yes. Once your order is dispatched, you will receive an email with a Royal Mail tracking link.
Q. Can I return my order?
A. Absolutely. We offer a 14-day return policy for unused items in their original packaging. To start a return, please contact us here.
Q. Can I personalize a gift?
A. While our gift boxes come pre-packed and ready to ship, we’re working on adding customization options soon. Stay tuned!
Q. Do you offer gift wrapping?
A. Yes! All of our kits are packed in elegant, ready-to-gift packaging – perfect for birthdays, holidays, and travel surprises.
Q. Is my payment information safe?
A. Yes. Our website is SSL-secured and we use trusted payment processors like Shopify Payments, Apple Pay, Google Pay, Visa, Mastercard and more.
Q. How can I contact you?
A. You can reach us anytime through our Contact Us page, or email us directly at nicegiftboxltd@gmail.com